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 Post subject: Is this legal?
 Post Posted: Mon Mar 11, 2019 3:32 pm 
Assistant Manager
Assistant Manager
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Joined: Sun Jul 04, 2010 10:27 pm
Posts: 3832
Location: Coseley, Bilston
So my car insurance is due for renewal on 25th March, my payment date is 26th of every month. However, to my shock, after paying my standard payment on 26th Feb, I found I was billed again today, 11th March. I phoned them up, they said it's because my next actual payment date is after the renewal date. They hadn't warned me about this, or got my prior permission to take any money out of my account on any day other than my agreed payment date. I'm waiting a response from a manager there regarding crediting my account. What are my rights here?

A Man chooses, a Slave obeys.

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 Post subject: Re: Is this legal?
 Post Posted: Mon Mar 11, 2019 11:04 pm 
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Joined: Sun Mar 12, 2006 6:09 pm
Posts: 20906
Location: Four Oaks
The Bank Direct Debit guarantee scheme says that you must be refunded an amount if it is taken without authority. As this was taken early and you were not given notice you should inform your bank and they should immediately reverse the direct debit and credit your account. Obviously you will need to make sure that you make a payment in time to give you continuous insurance cover.

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